If you have any questions about Photon shipping processes feel free to post here. Specific order questions should go to hello@particle.io or be sent to @christine, @kmmonk, or @corey via PM.
i think the big question i have is, have all the kickstarter/pre-orders shipped yet, and when can we expect to see photons in stock via resellers like cpc, sk-pang etc?
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Hey @sej7278. Although there have been delays with fulfillment, the last wave of Photons that are pending manufacturing will be more than enough to cover all existing pre-orders and demand in the foreseeable future. Our goal and expectation is that, after we’ve received the balance of Photons from our contract manufacturers in China, the Photon will never go out of stock or back to pre-order again. Once we’ve received this supply and fulfill all open orders, we’ll start pushing it out to distributors over the next several months. Certainly by October/November, everyone who wants Photons (including distributors, product creators, customers, friends and family) should have more than enough of them 
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Hey there @will , just want to say thanks for the weekly update. I got mine today and the shipping date has not changed. Really appreciate that you send this info out weekly since I can’t get it online.
PS: The Chinese Jambox from Solid is cool. I chuckle every time it talks to me in Mandarin!
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@Bendrix i think you’re replying to the wrong person lol
@will thanks for the update, pretty disappointing that its likely to be oct/nov before i can purchase a photon, i thought it would be this month 
So all orders that only contains photons from December/January/Black friday has been shipped?
I would have expected more celebrations over that fact, but at least we are close to being able to order and receive in the same month 
Yep!
I have seen much celebration on the Twitterz tweeted to the Particle account.
PS if you’re one of those people and your order HASN’T shipped, I need to know ASAP so I can go yell at someone. 
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Fixed that,thanks!
Hey @sej7278 to be clear, you'll still be able to purchase Photons with real time shipping from our online store in a few weeks! So, although it will take some time for our inventory to be distributed to our....distributors....it'll still be available in our online store.
@will ok, so in a few weeks i’ll be able to order a photon from your store and it will ship straight away, not as a pre-order with some undefined shipping date?
i assume there is no tax on international orders, it just says “pending”? i’m trying to figure out the total cost, looks like < $30…?
Hi @JohnM88 ,
Apologies for the delay, just returned from family holiday 
The Photons arrived on Monday 13th July - so took approximately 6 days to arrive in the UK
Hope that helps!
Cheers
That’s perfect. Had confirmation of shipping mid week so fingers crossed they will be here by next weekend!
Thanks
John
Hello @christine / @will / @vivek ,
I've been promised that my photon has shipped multiple times but every time it proved to be wrong. Can someone please check the REAL status of my order (#101766515) and provide a correct update?
I'm tired of writing to hello AT particle DOT io. Why? See below,
body,td,div,p,a,input {font-family: arial, sans-serif;} body, td {font-size:13px} a:link, a:active {color:#1155CC; text-decoration:none} a:hover {text-decoration:underline; cursor: pointer} a:visited{color:##6611CC} img{border:0px} pre { white-space: pre; white-space: -moz-pre-wrap; white-space: -o-pre-wrap; white-space: pre-wrap; word-wrap: break-word; max-width: 800px; overflow: auto;} | Mohnish Chaudhary <mohnish82 ATgmail> |
| Your order from Particle has been shipped! (#101766515) |
| Mohnish Chaudhary <mohnish82 ATgmail> | Mon, Jul 20, 2015 at 2:09 PM | ||||||
To: Particle <hello AT particle DOT io> | |||||||
|
Hey @mohnish82,
The real status of your order is the same as what was communicated to you in your support ticket–it has shipped from our warehouses and is currently in the hands of UPS. We’ve become aware of an issue with some of the Mail Innovations tracking numbers provided to us by UPS in which they remain “not active” for an indeterminate amount of time. In our experience with Photon fulfillment so far, the shipments are not lost, and the packages are ultimately delivered.
Since discovering this issue, we’ve started logging and documenting inactive tracking numbers internally and have engaged with UPS to resolve it. In the meantime, we’ve removed the UPS Mail Innovations shipment option in our store until we have a clear resolution of the problem we’re seeing.
I hope that adds a little context to the status of your order.
Finally, I received my photon on Jul 20 evening. (Shipped - 10th; arrived - 20th)
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Still no love for me. I can’t fault Particle; I think they’ve done a great job with a difficult situation.
My specific case was that my photon was shipped on 7/15, and was supposedly delivered on Tuesday. The Post Office says they even have a record of it being scanned on Tuesday, but I was home that day and got my mail almost immediately after they delivered it so I’m not sure how that’s possible.
Again, not directed at Particle at all, but I’m really frustrated! I just want to start building again! Back of the line for me, I guess.
@will, will you let me know if for some strange reason it ends up back at your warehouse? I can PM you the tracking number if that helps.
Hey @dome, PM me your tracking number and order number, I’ll take a look.
@christine, done. Thanks for your help!
@christine, the Post Office made a special delivery tonight so they must have found it at the warehouse or hidden between the seats of the delivery vehicle.
Thanks again for your willingness to help even with a problem that was outside of your control.