Update 1/21 - For users experiencing a large number of activation failures, please check out this follow up response here here
One of our telephony partners is having intermittent issues with their SIM management APIs. It’s been going on a couple of days, but it ebbs and flows in frequency. It hasn’t gotten bad enough to warrant a status page incident, but we wanted to keep you all up to date.
If you have a 2G/3G Electron or E Series and you try to activate, or deactivate your SIM, it might not happen immediately. If you get an error, go ahead and wait a few minutes and try again. Failures are pretty rare overall, but still happen and the best thing to do is just try again after a few minutes.
LTE E Series, and Borons aren’t affected.
To be clear, this isn’t a problem with your device, or our APIs, but with our partner’s API. It makes it difficult to provide estimates on when they’ll have it fixed. We’re working closely with them to resolve the issue. We know it’s frustrating.
Feel free to post here if you have any general questions. If you want to discuss something with our awesome support team, you can send us a message from the support page.