I just received by Boron LTE and I’m unable to get it set up. Followed the guide in the mobile app (android) and it gets stuck at the pairing step. The Boron LTE is attached to the antenna, plugged in to USB, and the blue LED indicates “listening mode” while the orange LED is rapidly flashing. After scanning the QR code, the app just says “Pairing with your Boron” - I’ve left it that way for up to 15 minutes and tried several times, but can’t get past the pairing.
Tried holding the mode button for 3 seconds and 10 seconds as in this post (Unable to pair with new Boron), but same result.
Also tried connecting with the Boron on my Win 10 computer following these instructions (https://docs.particle.io/support/troubleshooting/troubleshooting-tools/boron/). Installed the Particle CLI and ran ‘particle serial identify’ which returns the message “Could not identify device: No serial port identified”. The driver install says a driver isn’t needed for Win10 and uninstalled any drivers I had. I don’t see a new COM port or device appear when plugging the Boron USB in, so not sure how I can connect with PuTTY. The Boron remains in listening mode.
What else can I do to troubleshoot this?