Spark Cores Missing From Delivery!

General
1

I received my Spark Core package yesterday.  Unfortunately, I only received 3 of the 6 that I ordered.   The outer customs declaration label says the package should contain 3 with the chip antenna and 3 with the uFL
antenna.  Inside the package however, I only received 3 Spark Cores with the chip antenna.

I sent an email to hello@spark.io, but I am not certain how often this email address is monitored. I would like to know as soon as possible if I will be receiving the additional ones in the mail or if I need to do a reject payment due to undelivered items. Is there someone that I can contact directly instead of the generic hello@spark.io email address?

2

Hi @polkaroo - that email address is well-managed, you’ll get a response soon :slight_smile:

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3

@Teke is usually on top of things on the hello@spark.io address…

… and there goes @zach replying before I can finish typing this post. :wink:

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4

Hey there, @polkaroo - we’re looking into it - keep an eye out for results on the hello@ chain . . .

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5

So sorry to hear this Larry! We just received a shipment of Cores here in the US so we’ll send directly from California (and we’ll look into what happened!)

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6

Wow. Thanks for the quick turnaround. I was both excited and disappointed when I received my package yesterday. Glad to see that it will be back to excitement soon :smile:

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