Sim is updating

Firmware
#1

Our sim has been stuck on updating since the 6th of November. We have done all we can to get our tracker board to connect to the cellular network. I think with the sim stuck on updating, we can really do anything.

I have submitted two support tickets and is yet to get a response from the support team.

Anyone with a solution to this?

#2

Hi @iquita2005,

How are you? You mentioned you submitted tickets. Do you have the ticket numbers? Thanks.

#3

I am experiencing the same issue. I’ve tried factory reset and still won’t connect. In the dashboard under sims it just says updating. Need a way to resolve this.

#4

Hi @cquinn1, for this, kindly submit a ticket and we will take it from there. Thanks.