Sim is updating

Our sim has been stuck on updating since the 6th of November. We have done all we can to get our tracker board to connect to the cellular network. I think with the sim stuck on updating, we can really do anything.

I have submitted two support tickets and is yet to get a response from the support team.

Anyone with a solution to this?

Hi @iquita2005,

How are you? You mentioned you submitted tickets. Do you have the ticket numbers? Thanks.

I am experiencing the same issue. I’ve tried factory reset and still won’t connect. In the dashboard under sims it just says updating. Need a way to resolve this.

Hi @cquinn1, for this, kindly submit a ticket and we will take it from there. Thanks.