I have four Electrons with the standard SIM and one with the new Beta Sim. All the standard SIM Electrons are stuck flashing green today. There was a telephony partner update yesterday night. Yet the Particle status page shows all systems operational. What is going on?
When I started this string there had not yet been any posts on the Forum and the System Status page was green. I was pointing out that the Beta SIM worked as it proved to me that there must be an issue with the telecom connection since of all the devices, that was the one difference.
Since not all SIMs on the network were affected however, we still don’t know if the Beta SIMs are on a different carrier.
We’re about to resolve the status page issue and start to write up the post mortem. If you’re still down, it sounds like everything isn’t up and working again. Can you PM me some details? Can you give me a list of SIM ICCIDs that aren’t connecting?
The short version is one of the carriers was performing some maintenance and it didn’t go as planned. They had to roll the changes back, and as they did severed the connection to the database that holds SIMs for us and others. Devices trying to get online during this period could connect to the tower, but not get a data connection. Devices already online would stay connected. The kicker is the rollback also booted several (hundred) devices offline, which then couldn’t connect.
So in essence, we’re seeing near normal connection rates from Electrons and yours appear to not be connecting gracefully. The carrier said it might still take time for all devices to re-establish a connection, but I’m thinking that under normal circumstances, you’d be online already.
If you can PM me with some details, we can look into the issue further.
We feel that with a few exceptions, the cellular outage is resolved (see the status page message) and has been for the most part for several hours.
If your devices are still having trouble connecting, we want to look into it, so please let us know by pinging us on the support page: https://docs.particle.io/support/support-and-fulfillment/menu-base/. The most important detail is the ICCID (not the device ID, but we can work with that if you don’t know the SIM’s ICCID).
You probably did this, but a full power cycle is required in certain scenarios to get the modem reset. You’d need to unplug the lipo and any other power source.
I had a total of 6 units go out yesterday. They were just flashing green. They wouldn’t come back on without a physical power reset, no matter how long I waited.
Is there any known software type reset or code that we can implement? I’m so glad these devices aren’t in the field yet. I’m about 2 weeks away from deploying 12 of them.