I have 6 electrons currently in the field and two in the lab that have been working flawlessly for over a year. Over night all 8 electrons dropped off the network on 11-7-2017 between 06:42 and 09:56 UTC.
My bill last month went through with no problem and the credit card associated with the account is active and current.
The devices in the lab are both blinking green.
Over the weekend one device stopped functioning properly, so yesterday I put it in DFU mode and ran the Particle Keys Doctor utility from the CLI. This fixed the device and got it back online.
I just ran the device doctor and keys doctor on one of the devices in the lab and can not achieve a connection.
These 8 devices are on at least three different cell towers.
I’m at a total loss here, and need to restore connectivity to these devices ASAP. Any help is greatly appreciated. Thanks!