Good morning, @grumblebot and @kennethlimcp!!
@grumblebot - I’ll connect with you on our thread in the Customer Service center, but I thank you for bringing this to the Community Forum. We have a solution-driven philosophy here at - and while we strive to do our best in all dimensions of building this business, mistakes do happen, and we can always do better and we will get your problem sorted and solved.
As @kennethlimcp mentioned above, our various shipping companies are entirely separate from Spark itself, but we take full responsibility for their errors as our own. We will get to the bottom of this, and issue you a refund if that is your desired solution.
I’ll see you over on the Zendesk side, @grumblebot . . .