Hey all - we have heard from many backers that tracking information is incomplete, but in all cases so far the packages have arrived without issue. So please be patient. Of course you are always welcome to email email@example.com, and we respond to everything, but keep in mind that the more emails we get, the slower our response, and right now we’re dealing with a lot of emails along the lines of “my Core hasn’t arrived yet, what do I do?” where our response is currently “Please be patient, it’s on its way.”
Once it becomes evident that a package has been lost, we will of course work with you to make sure you get your rewards. However given that many countries and postal services provide incomplete information, and that — depending on what postal service was used and what country the rewards were shipped to — shipping could take as little as a week and as long as a month: please be patient!