I am disappointed that my first post here is a complaint.
Along with a colleague I have been trying to get a start up off the ground. After some research we found particle and it looks like the right platform. The website leads one to believe they will help with some of the design features and want you to have thousands or more devices in the field.
How is this possible if no one will respond to any sales requests? We have been waiting for a month now with no response. My partner filled out the sales form and nothing. He did get a small conversation with someone from particle asking about why he had not logged back in and after telling this individual about our issues he told us to contact sales through the particle website…which we already did. Then he went silent.
I know you make devices because I have a few, but I can’t see how this is functional or intended to be implemented on an industrial level. It looks like a pay to play scheme for support, and we are fine with that, but no one will even start a conversation to take our money.
Can anyone get this moving along?