Thanks for all the replies, I’ll drop you guys a PM and see if we can arrange a chat, that would be really useful.
I have already contacted Particle sales, who did not respond and Support who did respond but said they don’t have anyone I can speak to over the phone.
I’ve got to be honest, I really want this project to work, I love Particle and have been using them since the first batch of Cores shipped. I’ve tried several times in the past to get a project off the ground with Particle but I always seem to run into endless intermittent issues and inconsistencies. The community is great although I’ve never managed to get to the bottom of any of the issues. (BTW all these issues have remained even when using Tinker and other “stock firmware” for testing). I can see there are some people who seem to have the same experience as myself and are at their whit’s end trying to get a product released. However, I can also see a lot of people who have done this successfully. So the platform can’t be inherently broken otherwise no-one would have succeeded.
In the past support have been great as diagnosing specific issues, although 100% of the time they have ended up saying the Particle/Electron in question is faulty, which I suspect is not the case. What I don’t understand though is that the whole premise of Particle is it’s a platform that allows you to go from tinkering to producing a fully fledged consumer product. However from my experience when you try to make the move to something more serious it all seems to fall down and the enterprise level support doesn’t seem to be there.
I’m reluctant to start a new business venture where the core products will be based on a platform that I can’t pick up a phone and talk to someone about. On the face of it Particle seems the perfect choice, I get on great with it for one-off projects and tinkering and I really want to use it to do something amazing, but I just feel like when you dig a bit deeper cracks start to appear.