Hi @peekay123 @mdma ,
I’m facing the same issue. 3 Red SOS: Connected to the internet, but could not reach the Particle Cloud.
I tried several methods to troubleshoot the problem but nothing happened
Problem: My photon was working perfectly from last 6 months but suddenly, it shows RED SOS error (i mentioned) then I unclaimed from my account. Again, I try to setup the photon but setup failed at “verifying product ownership”. Due to this, I’m not able to claim again.
On the other hand, When I read below statement, I though that it may be code problem, so I tried to flash the device to tinker through serial (usb).
Despite of successful flash, it shows same RED SOS error.
I also tried the local flash, both system+application firmware through build system in dfu mode. Again, same error. So, I think, it is not the code problem.
One more thing- When I try to put the device in safe mode, it doesn’t stop on magneta, rather it blinks green then again cyan-red-cyan SOS error.
Ultimately, neither claiming nor connecting to cloud.
What should I do?