Today I helped a remote customer get set up with their Photon-based device (1.5.4 rc1) by employing the iOS Particle IoT app + skip authentication method. First they downloaded the app onto their iPad (running iOS 13.5.1, I believe) and followed the instructions. The Photon SSID showed up in their wifi networks list, but after tapping on it, it refused to connect. Then, it would disappear and reappear - we attempted to tap it again and same error. At that point, I think it disappeared and wouldn’t reappear.
Luckily, they had an iPhone as well and again using the Particle app this time it connected without a hitch and we were able to successfully connect it to their wifi network. I know this isn’t an iPad vs. iPhone issue as I am able to skip authentication on my iPad and get it to work.
Does anyone have any inkling as to why this might have happened, or how to troubleshoot this if it happens again in the future? Thank you.