Need help restoring Boron

Getting Started
1

I have two Borons that I can’t get to connect to the cloud. I have been trying to follow BDub’s Remote-Spark example to learn how to use Particle devices with my own website, but have run into nothing but problems. When I uploaded the Remote-Spark example my Borons will no longer get past the Looking For Internet status. I tried factory resetting the devices, which left them stuck in the Listening state, but I was able to fix that with “particle usb setup-done”, but the still do not connect to the internet after that fix.

One of the Borons I tried to unclaim (yes, I know this isn’t supposed to be a troubleshooting tool, but nothing was working), and now I can’t seem to pair it using the mobile app. After a long time the mobile app tells me my Mesh device is not in range (it never gives me the option to set it up as a mesh device, and I do not want this).

2

Hi Tim.

Thanks for the outreach. Apologies for the trouble! We are currently seeing service issues a subset of our devices authenticating new cellular sessions. You may follow this incident on our status page at http://status.particle.io/

3

Thanks Matthew, I’ll give it another go in the mourning.

4

Still not able to get tinker or my previously working firmware to work on the mobile app or console. Still can’t claim the device I unclaimed.

5

After Cloud outages I still wasn’t able to reclaim my Boron with the app. I was able to reclaim it from the command line with particle add. I used particle identify to get the Device ID after resetting the device.

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