How to report bugs & provide feedback

Hello Particle CLI users :wave:

We greatly value your feedback. To help diagnose and fix your issue as quickly as possible, here’s what you can do:

  1. Search in the community for similar reports - often times your question will have already been asked and answered
  2. Create a new topic / thread and include the “[ISSUE]” prefix - this will help us quickly differentiate bug reports from general questions / discussion
  3. Verify you are using the latest versions of the CLI - there’s a decent chance we’ve already fixed your issue. Here’s how to update
  4. Disable Antivirus - some antivirus programs interfere with the CLI - temporarily disable or explicitly grant higher privileges and confirm your issue is still present
  5. Please provide clear steps to reproduce your issue - what chain of events lead to the issue? what happened? what did you expect would happen?
  6. Include Environmental Info
    • Operating System?
    • CPU Architecture (32/64 bit? arm?)
    • Particle CLI Version (run particle version )?
    • How was the Particle CLI installed? (standard or advanced?) see docs
    • What terminal / shell are you running the Particle CLI within? (powershell, bash, zsh, cmd.exe, etc)
    • What Particle hardware are you using? (argon, boron, etc)

Thanks for using the Particle CLI and thanks for helping us make it better for everyone :pray:

1 Like