How to report bugs & provide feedback

Hello Particle CLI users :wave:

We greatly value your feedback. To help diagnose and fix your issue as quickly as possible, here’s what you can do:

  1. Search in the community for similar reports - often times your question will have already been asked and answered
  2. Create a new topic / thread and include the “[ISSUE]” prefix - this will help us quickly differentiate bug reports from general questions / discussion
  3. Verify you are using the latest versions of the CLI - there’s a decent chance we’ve already fixed your issue. Here’s how to update
  4. Disable Antivirus - some antivirus programs interfere with the CLI - temporarily disable or explicitly grant higher privileges and confirm your issue is still present
  5. Bypass USB hub / extensions - if you are working with a device and are seeing issues related to its USB connection, try disconnecting all USB devices and reconnecting only your Particle device directly to you computer’s USB port.
  6. Check your USB Cable - Likewise, if you are having issues connecting to your device over USB, try using a different cable. You’d be surprised how many “power-only” USB cables are out there.
  7. Avoid Cloud Storage Drives Targeting a project in a Dropbox / OneDrive / Google Drive directory? Try moving it to a standard directory
  8. Please provide clear steps to reproduce your issue - what chain of events lead to the issue? what happened? what did you expect would happen?
  9. Include Environmental Info
    • Operating System?
    • CPU Architecture (32/64 bit? arm?)
    • Particle CLI Version (run particle version )?
    • Contents of your particle directory - ls -a ~/.particle (macOS / linux - bash, etc), get-childitem ~\AppData\Local\particle (windows - powershell)
    • How was the Particle CLI installed? (standard or advanced?) see docs
    • What terminal / shell are you running the Particle CLI within? (powershell, bash, zsh, cmd.exe, etc)
    • What Particle hardware are you using? (argon, boron, etc)

Thanks for using the Particle CLI and thanks for helping us make it better for everyone :pray:

1 Like