Haven't received my Electron, it was "Delivered, to original sender"

General
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Hi guys,

I’m so sorry if this is not the right place to post this, but I’ve already opened two tickets(Ticket number: 36500 and 36508) about it and didn’t hear anything further since 24 hours ago.

The item I bought was somehow returned to sender yesterday.

USPS_Tracking.png991×822 57 KB

I feel bit worried only because my office will close for Christmas soon and I need the item to be posted to my home address instead. I’ve put the details in my tickets. I don’t know if anyone has received my message or not.

Please let me know how it’s going if it’s possible.

Thanks very much!
Karl

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@KyleG

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@KarlWang, Thank you for bringing this up to me. I’m going to send you a PM so that I can get further information from you and try to help get this resolved.

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Thanks @kennethlimcp and @KyleG!

I received a message from the support team 2 hours before. They are trying to help.

Cheers,
Karl

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