Hi,
I sent an email to hello@particle.io and shipping@particle.io regarding customs issues with my Photon shipments. A switch to UPS instead of USPS has created problems. Are these email addresses checked regularly? Since this is time sensitive, I thought I’d check here to get some help and see if anyone else is experiencing some of the same issues.
Hi @polkaroo,
Yes we check both of those accounts very frequently. We try to get back to people as quickly as we can, but sometimes it can take a little while. I forwarded this thread to the team so someone should be on the look out for your email.
Thanks,
David
Thanks @Dave. I sent you a message with the email address I used to report the problem.
@polkaroo thanks for the query, and thanks for your patience as we work through our queue! @Dave sent your info to me and I will respond to you via our helpdesk. Message coming soon!
You guys are great! I’m glad that I’ve continued to support your product and platform. Thanks for resolving my issue!