I sent an email to firstname.lastname@example.org and email@example.com regarding customs issues with my Photon shipments. A switch to UPS instead of USPS has created problems. Are these email addresses checked regularly? Since this is time sensitive, I thought I’d check here to get some help and see if anyone else is experiencing some of the same issues.
Yes we check both of those accounts very frequently. We try to get back to people as quickly as we can, but sometimes it can take a little while. I forwarded this thread to the team so someone should be on the look out for your email.
Thanks @Dave. I sent you a message with the email address I used to report the problem.
@polkaroo thanks for the query, and thanks for your patience as we work through our queue! @Dave sent your info to me and I will respond to you via our helpdesk. Message coming soon!
You guys are great! I’m glad that I’ve continued to support your product and platform. Thanks for resolving my issue!