Hi Particle Community,
TLDR: On Sep 8, alongside the launch of our Growth Plan, Particle will begin enforcing Data Operations limits for Free Plan customers
My name is Shaykat – I’m a Product Manager at Particle working on the launch of the new pricing model we announced at Spectra this Spring.
I wanted to provide advanced notice to everyone in our community that we have scheduled the go-live for Particle’s Growth Plan for next week on September 8. The Growth Plan is our self-administered service plan for startups and scaling businesses, providing them flexibility to choose the data operations they need on a monthly basis and access to benefits such as bulk purchasing through our wholesale store.
When we announced our new pricing model at Spectra, we intentionally delayed the launch of the new Growth Plan to give customers currently using more than our Free Plan limits (100K Data Operations, 100 devices) time to adjust to the new model.
During this transitional period, customers who used more than 100K Data Operations per month were presented with the following dialogue in the Console but allowed to continue consuming Data Operations.
On September 8, alongside the rollout of the Growth Plan, we will begin enforcing Data Operations caps for all Free Plan customers. Here’s how it will work:
- All Free Plan users will receive notification emails when they approach 70% and 90% of their Data Operations limit
- Users who exceed their Free Plan limits will be notified by email and provided with 3 business days (weekends are not counted) to upgrade to a paid usage plan
- After 3 business days, customers who do not wish to upgrade will have their devices’ communications with the Particle Cloud paused until the beginning of the next monthly billing cycle. These devices can still boot up and run firmware but cannot send and receive messages that consume Data Operations.
- Paused devices are automatically reactivated at the beginning of the next billing cycle. Note: you can see your billing cycle under the “Usage” header on your console billing page.
Our goal is to be as transparent and communicative about these changes as possible. These previous weeks, customers who have exceeded their Free Plan limits since Spectra have received multiple emails from us to alert them to this upcoming change. We understand that transitions like this can be difficult, so I want to encourage anyone who has questions or concerns to reach out to our support team so we can help.
I’m excited for the rollout of the Growth Plan next week and to helping our many customers grow their businesses with Particle!