Service Paused - Help required unpausing

[StngBo]

Hi All,

My Service was paused on the 03/July/2024, because we hit a data limit. It was due to be unpaused for our next period which meant it should have been unpaused today on the 04/July/2024.

Is this Unpausing automated? What time will it happen? I need to get our device back online.

Thanks in advance.
Ivan

[StngBo]

Could a particle agent please reach out to me as soon as possible please? I need to get this sorted as soon as possible, we have customers who's devices are not working.

Thanks

[jgskarda]

Not sure if you want to go down this path or not but I am pretty sure activating a “growth” plan is automated. The last time I submitted the form to go to growth it was active in I think 15 minutes. If you hit data limits already maybe going to growth is unavoidable in the future anyhow.

Kudos to Particle - ~10-15 minutes to upgrade to Growth

Just wanted to give some Kudos to Particle and whoever was a part of the process to automate upgrading to Growth. I think I submitted the form here Upgrade to Growth Plan and 10 maybe 15 minutes and my account was upgrade to growth with all devices operational. Whoever from particle put together that automation script...thank you, it's much appreciated.

With the 4th of July Holiday I’m guessing it’s a skeleton crew at Particle the remainder of this week. Good luck!

[StngBo]

Yeah we are absolutely going to be joining the growth plan, it's just a matter of now or next month. I actually submitted the growth form, doesn't seem to be automated as it's been 4 hours and the account is still paused.

EDIT: It has resolved now. Thanks