[FIXED] Particle Core Doesn't Appear in Device Manager - Windows 7

Troubleshooting
1

Hi,

I have a Particle Core that I successfully configured in September via command line on my Windows 7 laptop (Thinkpad x1 Carbon).

I just powered it up again and it wasn’t connecting, so did a factory reset (hold down both buttons then release the right one). I tried configuring it with the legacy iPhone app, but it kept timing out without luck so I tried the CLI interface. I’ve tried both USB ports (USB 2.0 and 3.0). I know the drivers work because I have flashed the core once before from this laptop, but for some reason it’s not showing up in the Device Manager so I can’t update firmware.

Any ideas about how to debug and/or connect to the Core? Any ideas are much appreciated :)!

2

Hey @hydrosquall, is the device in Listening mode (blinking blue) when you are using the iOS or CLI to configure wifi?

3

Hi Kenneth! When it is first plugged in, it is white momentarily, then it blinks green.

After I hold “mode down” down for 3+ seconds, it switches to blinking blue. I have the device manager open the whole time, and try “scan for new hardware” before and after being in Listening mode, no luck though.

4

It might be a USB cable issue… It should show up as a COM port or other devices (if driver is not installed)

5

Changing the cable fixed it, device shows up in device manager and I was able to configure the Core from the CLI. Thanks @kennethlimcp!!

1 Like