Hi I was excited to receive my Electron about a month ago and went through the setup as described. The sim card activated but the electron could not connect. I contacted tech support and they were fantastic. The feedback was that my electron had missed the final programming stage and still had test…

Thanks for your patience and thanks for the kind words - and sorry for the inconvenience! One of my fellow Elites has pinged Particle support about this, but since it’s weekend a reply might not come immeditately, but if a “Particelite” happens to be online I`m sure (s)he’ll come back to you. Stay…

We will be following up on your emails today. Thanks for your patience!

Any update on following up? I’ve not been able to register the SIM for my kickerstarter electron since I received it.

same here. hoping it's just teething issues [image] Electron + Particle SIM + U260/U270 confusion in AU = unable to activate Troubleshooting Is there anyone based in Australia who has successfully activated their Particle SIM and got it working with their Electron U270? …

just replied to your email! thanks :slight_smile:

Thanks. Turns out the issue is related to blocking the js.maxmind.com domain. I was able to register after allowing this domain on my network.

Can you please let us know how?

If you are using an adblocker, disable it.

Unfortunately, another month has gone past and no news about the replacement Electron

Hey @mtoko I’m terribly sorry that you haven’t heard back yet. I just inquired internally and will get back to you within the next few hours.

Electron Setup and Sim Account

General

chuank March 18, 2016, 2:33am 5

same here. hoping it's just teething issues

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Electron Setup and Sim Account

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