If it’s breathing cyan that’s a good sign
If you have CLI installed try particle list to see if it’s claimd despite the error - if not, claim it with CLI.
If you haven’t go to https://build.particle.io and see if it’s claimd - if not you can do it there as well (after you found your DeviceID)
How to do the above can be found in the Getting Started docs
yes, i tried it at listening mode, in CLI, i used particle setup, sll the way to last, it shows cyan falshing, but the command said cannot connect to cloud, then i try to find the device id, which is to use particle serial identify in flashing cyan mode, but it said serial time out
@leslietsz sorry if this question is a repeat, I may have missed it earlier but when you go to claim the device on the website, is your device connected to WiFi or did you get a different error message when you tried to claim it such as “device not found” or “photon claimed by another person”?
IF you are connected to wifi, are you using your own personal wifi with no restrictions or things like http captures (the websites that make you login when you connect to the access point) or have a firewall active on the connection?
i used particle setup and all the way to the last step, it said cannot connect to the cloud, then it shows breathing cyan.
afterwards, i log in to build and type in the 24 digits device id, and it said cannot claim the device