Cannot claim argon through app. Android and IOS apps keep crashing

Hi everyone!

I’ve been having lots of trouble claiming my device through the particle app. I have tried many of the troubleshooting techniques seen on other posts but none seem to work. I also tried connecting the argon via usb using this the guide on the particle website. Ive gotten the argon to breathe blue once but I still wasnt able to claim the device using the command suggested. Most of the time it gets to quick flashes of cyan, which suggest that it is connected to the internet but not the the particle cloud. What seems even more interesting, it seems as though the serial ID is not valid (see the error message from IOS app).

Here are the errors when trying to claim the device via usb when breathing blue.

Not sure what else to do. Please help me out! Thanks in advance everyone!