Cannot add device to WEB IDE

[Meson777]

Hi
I have the same issue that is submitted at this link:

Web IDE: No Devices Yet [SOLVED]

Just tried using the Web IDE for the first time but my Photon can't seem to be located. Under devices, it says "No devices yet" and when I try to add device and paste my device id, it says "Device with this id is already present". The led is breathing cyan and I am able to connect to it via Iphone so I'm not sure what the issue is. A bit of background on my Photon, I just resolved this issue: any help appreciated.

I logged out four times but I cannot yet add my device which is working OK with Tinker.
I am clicking on " Refresh device" but nothing happens.
If I click on ADD Device, it asks me for introduce my device ID and after that it tell me that the device has owner yet, who is myself !!!

[ScruffR]

The common suspicion in such a case is that you have got two accounts with slightly different data.

You may need to PM @rickkas7 your device ID so he can look up which account it’s claimed to and assist you with transfering it to yourself.

BTW, if you have a working Particle mobile app and physical access to the device, you should be able to “force claim” a Photon that way too - at least this used to work.

[Meson777]

Hi ScruffR

Thanks for your answer.

Please let me know the process to “Force claim” and from “where” I should do that process.

[ScruffR]

As said

Particle mobile app

The Particle mobile apps available via Google Play Store or the Apple App Store shoule be able to do that.