Dear Particle / Peers,
Early this morning 4/24/2019 it seems that an “accounting event” resulted in data accounting (exceeding some 3MB limits) paused some Boron devices (flashing green).
We have “un-paused” these SIM by allowing for purchase of more data. This was confirmed by email & console, however, “paused” Boron gateways have not recovered following our SIM limit / update.
What additional actions might we take to recovery these gateways without a site visit (costly) to power cycle / reset Boron gateways that remain down?
Many thanks to the Particle Community for this peer-review forum & all who take time to contribute.