Boron BRN402 vs BRN404 setup issues

DanJow · June 1, 2023, 3:35pm

402s set up fine using the doctor tool.

I can't get the 404 to connect to the network. ICCID has been activated for over 24 hours.

They both use the same taoglas fxub63 antenna, right?

Here's the doctor tool trace

0000000320 [system.nm] TRACE: Request to power on the interface
0000000320 [ncp.client] TRACE: Powering modem on, ncpId: 0x47
0000000321 [ncp.client] TRACE: Modem already on
0000000321 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000323 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000000422 [ncp.client] TRACE: Setting UART voltage translator state 0
0000000522 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000522 [ncp.client] TRACE: Muxer is not currently running
0000000523 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000000524 [mux] INFO: Starting GSM07.10 muxer
0000000525 [mux] INFO: GSM07.10 muxer thread started
0000000528 [ncp.client] TRACE: Resumed muxed session
0000000529 [mux] INFO: Openning mux channel 1
0000000581 [ncp.at] TRACE: > AT
0000000584 [ncp.at] TRACE: < OK
0000000585 [ncp.client] TRACE: NCP ready to accept AT commands
0000000586 [ncp.at] TRACE: > AT
0000000589 [ncp.at] TRACE: < OK
0000000590 [ncp.at] TRACE: > ATI9
0000000595 [ncp.at] TRACE: < 03.15,A00.01
0000000596 [ncp.at] TRACE: < OK
0000000597 [ncp.client] TRACE: App firmware: 1
0000000597 [ncp.at] TRACE: > AT+UGPIOC?
0000000601 [ncp.at] TRACE: < +UGPIOC:
0000000605 [ncp.at] TRACE: < 16,255
0000000606 [ncp.at] TRACE: < 19,255
0000000607 [ncp.at] TRACE: < 23,0
0000000607 [ncp.at] TRACE: < 24,255
0000000608 [ncp.at] TRACE: < 25,255
0000000608 [ncp.at] TRACE: < 33,255
0000000609 [ncp.at] TRACE: < 42,255
0000000609 [ncp.at] TRACE: < 46,255
0000000610 [ncp.at] TRACE: < OK
0000000611 [ncp.at] TRACE: > AT+UGPIOR=23
0000000615 [ncp.at] TRACE: < +UGPIOR: 23,1
0000000615 [ncp.at] TRACE: < OK
0000000616 [ncp.client] INFO: Using internal SIM card
0000000617 [ncp.at] TRACE: > AT+CPIN?
0000000621 [ncp.at] TRACE: < +CPIN: READY
0000000621 [ncp.at] TRACE: < OK
0000000622 [ncp.at] TRACE: > AT+CCID
0000000647 [ncp.at] TRACE: < +CCID: 89883070000037194915
0000000648 [ncp.at] TRACE: < OK
0000000649 [ncp.at] TRACE: > AT+IFC?
0000000653 [ncp.at] TRACE: < +IFC: 2,2
0000000653 [ncp.at] TRACE: < OK
0000000654 [ncp.at] TRACE: > AT+IFC=2,2
0000000657 [ncp.at] TRACE: < OK
0000000658 [ncp.at] TRACE: > AT
0000000661 [ncp.at] TRACE: < OK
0000000662 [ncp.at] TRACE: > AT+CCID
0000000689 [ncp.at] TRACE: < +CCID: 89883070000037194915
0000000690 [ncp.at] TRACE: < OK
0000000691 [ncp.at] TRACE: > AT+UMNOPROF?
0000000695 [ncp.at] TRACE: < +UMNOPROF: 100
0000000696 [ncp.at] TRACE: < OK
0000000697 [ncp.at] TRACE: > AT+UBANDMASK?
0000000701 [ncp.at] TRACE: < +UBANDMASK: 0,6170,0
0000000702 [ncp.at] TRACE: < OK
0000000702 [ncp.at] TRACE: > AT+COPS=3,2
0000000706 [ncp.at] TRACE: < OK
0000000707 [ncp.at] TRACE: > AT+CGEREP=1,0
0000000710 [ncp.at] TRACE: < OK
0000000711 [ncp.at] TRACE: > AT+URAT?
0000000714 [ncp.at] TRACE: < +URAT: 7
0000000715 [ncp.at] TRACE: < OK
0000000716 [ncp.at] TRACE: > AT+CPSMS?
0000000720 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000000721 [ncp.at] TRACE: < OK
0000000722 [ncp.at] TRACE: > AT+CEDRXS?
0000000731 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000000732 [ncp.at] TRACE: < OK
0000000732 [mux] INFO: Mux channel 1 already opened
0000000734 [ncp.at] TRACE: > AT
0000000737 [ncp.at] TRACE: < OK
0000000737 [ncp.client] TRACE: NCP state changed: 1
0000000738 [net.pppncp] TRACE: NCP event 1
0000000740 [app] INFO: cellular is on
0000000742 [ncp.at] TRACE: > AT+CCID
0000000769 [ncp.at] TRACE: < +CCID: 89883070000037194915
0000000771 [ncp.at] TRACE: < OK
0000000773 [ncp.at] TRACE: > AT+CGMI
0000000777 [ncp.at] TRACE: < u-blox
0000000778 [ncp.at] TRACE: < OK
0000000780 [ncp.at] TRACE: > AT+CGMM
0000000784 [ncp.at] TRACE: < SARA-R510S
0000000785 [ncp.at] TRACE: < OK
0000000787 [ncp.at] TRACE: > AT+CGMR
0000000791 [ncp.at] TRACE: < 03.15
0000000791 [ncp.at] TRACE: < OK
0000000793 [ncp.at] TRACE: > AT+CGSN
0000000797 [ncp.at] TRACE: < 351457832225061
0000000797 [ncp.at] TRACE: < OK
0000006939 [app] INFO: Auto-connect disabled
0000008320 [ncp.at] TRACE: > AT+CFUN?
0000008324 [ncp.at] TRACE: < +CFUN: 1,7
0000008324 [ncp.at] TRACE: < OK
0000008325 [ncp.at] TRACE: > AT+CCID
0000008352 [ncp.at] TRACE: < +CCID: 89883070000037194915
0000008353 [ncp.at] TRACE: < OK
0000008353 [ncp.at] TRACE: > AT+CGSN
0000008357 [ncp.at] TRACE: < 351457832225061
0000008358 [ncp.at] TRACE: < OK
0000008358 [ncp.at] TRACE: > ATI9
0000008362 [ncp.at] TRACE: < 03.15,A00.01
0000008362 [ncp.at] TRACE: < OK
0000008959 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000008962 [net.ppp.client] TRACE: PPP thread event ADM_UP data=0
0000008962 [net.ppp.client] TRACE: State NONE -> READY
0000008964 [ncp.at] TRACE: > AT+CFUN?
0000008965 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000008968 [ncp.at] TRACE: < +CFUN: 1,7
0000008968 [ncp.at] TRACE: < OK
0000008969 [ncp.at] TRACE: > AT+CCID
0000008996 [ncp.at] TRACE: < +CCID: 89883070000037194915
0000008997 [ncp.at] TRACE: < OK
0000008998 [ncp.at] TRACE: > AT+CGDCONT?
0000009003 [ncp.at] TRACE: < +CGDCONT: 1,"IP","super","0.0.0.0",0,0,0,2,0,0,0,0,0,0,0
0000009004 [ncp.at] TRACE: < OK
0000009005 [ncp.at] TRACE: > AT+CFUN?
0000009009 [ncp.at] TRACE: < +CFUN: 1,7
0000009009 [ncp.at] TRACE: < OK
0000009010 [ncp.at] TRACE: > AT+CEREG=2
0000009013 [ncp.at] TRACE: < OK
0000009014 [ncp.client] TRACE: NCP connection state changed: 1
0000009014 [net.pppncp] TRACE: NCP event 2
0000009015 [net.pppncp] TRACE: State changed event: 1
0000009015 [ncp.at] TRACE: > AT+COPS?
0000009016 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000009019 [ncp.at] TRACE: < +COPS: 0
0000009019 [ncp.at] TRACE: < OK
0000009020 [ncp.at] TRACE: > AT+CEREG?
0000009024 [ncp.at] TRACE: < +CEREG: 2,0
0000009024 [ncp.at] TRACE: < OK
0000024025 [ncp.at] TRACE: > AT+CEREG?
0000024029 [ncp.at] TRACE: < +CEREG: 2,0
0000024029 [ncp.at] TRACE: < OK
0000024030 [ncp.at] TRACE: > AT+UCGED?
0000024037 [ncp.at] TRACE: < +UCGED: 2
0000024037 [ncp.at] TRACE: < 6,2,310,410
0000024038 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,48,27,18.87,1,255,255,48
0000024038 [ncp.at] TRACE: < OK
0000039039 [ncp.at] TRACE: > AT+CEREG?
0000039043 [ncp.at] TRACE: < +CEREG: 2,0
0000039043 [ncp.at] TRACE: < OK
0000039044 [ncp.at] TRACE: > AT+UCGED?
0000039051 [ncp.at] TRACE: < +UCGED: 2
0000039051 [ncp.at] TRACE: < 6,2,310,410
0000039052 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,48,27,19.06,1,255,255,48
0000039052 [ncp.at] TRACE: < OK
0000054053 [ncp.at] TRACE: > AT+CEREG?
0000054057 [ncp.at] TRACE: < +CEREG: 2,0
0000054058 [ncp.at] TRACE: < OK
0000054058 [ncp.at] TRACE: > AT+UCGED?
0000054065 [ncp.at] TRACE: < +UCGED: 2
0000054065 [ncp.at] TRACE: < 6,2,310,410
0000054066 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,28,18.93,1,255,255,48
0000054066 [ncp.at] TRACE: < OK
0000069067 [ncp.at] TRACE: > AT+CIMI
0000069115 [ncp.at] TRACE: < 234104869415188
0000069115 [ncp.at] TRACE: < OK
0000069116 [ncp.at] TRACE: > AT+CEREG?
0000069120 [ncp.at] TRACE: < +CEREG: 2,0
0000069120 [ncp.at] TRACE: < OK
0000069121 [ncp.at] TRACE: > AT+UCGED?
0000069128 [ncp.at] TRACE: < +UCGED: 2
0000069128 [ncp.at] TRACE: < 6,2,310,410
0000069129 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,28,19.06,1,255,255,47
0000069129 [ncp.at] TRACE: < OK
0000084130 [ncp.at] TRACE: > AT+CEREG?
0000084134 [ncp.at] TRACE: < +CEREG: 2,0
0000084134 [ncp.at] TRACE: < OK
0000084135 [ncp.at] TRACE: > AT+UCGED?
0000084142 [ncp.at] TRACE: < +UCGED: 2
0000084142 [ncp.at] TRACE: < 6,2,310,410
0000084143 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,27,18.75,1,255,255,47
0000084143 [ncp.at] TRACE: < OK
0000099144 [ncp.at] TRACE: > AT+CEREG?
0000099148 [ncp.at] TRACE: < +CEREG: 2,0
0000099149 [ncp.at] TRACE: < OK
0000099149 [ncp.at] TRACE: > AT+UCGED?
0000099156 [ncp.at] TRACE: < +UCGED: 2
0000099156 [ncp.at] TRACE: < 6,2,310,410
0000099157 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,28,18.75,1,255,255,47
0000099157 [ncp.at] TRACE: < OK
0000114158 [ncp.at] TRACE: > AT+CEREG?
0000114162 [ncp.at] TRACE: < +CEREG: 2,0
0000114163 [ncp.at] TRACE: < OK
0000114163 [ncp.at] TRACE: > AT+UCGED?
0000114170 [ncp.at] TRACE: < +UCGED: 2
0000114170 [ncp.at] TRACE: < 6,2,310,410
0000114171 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,27,19.12,1,255,255,47
0000114171 [ncp.at] TRACE: < OK
0000129172 [ncp.at] TRACE: > AT+CIMI
0000129210 [ncp.at] TRACE: < 234104869415188
0000129211 [ncp.at] TRACE: < OK
0000129211 [ncp.at] TRACE: > AT+CEREG?
0000129215 [ncp.at] TRACE: < +CEREG: 2,0
0000129215 [ncp.at] TRACE: < OK
0000129216 [ncp.at] TRACE: > AT+UCGED?
0000129223 [ncp.at] TRACE: < +UCGED: 2
0000129223 [ncp.at] TRACE: < 6,2,310,410
0000129224 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,28,19.12,1,255,255,47
0000129225 [ncp.at] TRACE: < OK
0000144225 [ncp.at] TRACE: > AT+CEREG?
0000144229 [ncp.at] TRACE: < +CEREG: 2,0
0000144229 [ncp.at] TRACE: < OK
0000144230 [ncp.at] TRACE: > AT+UCGED?
0000144237 [ncp.at] TRACE: < +UCGED: 2
0000144237 [ncp.at] TRACE: < 6,2,310,410
0000144238 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,28,18.87,1,255,255,47
0000144239 [ncp.at] TRACE: < OK
0000159239 [ncp.at] TRACE: > AT+CEREG?
0000159243 [ncp.at] TRACE: < +CEREG: 2,0
0000159244 [ncp.at] TRACE: < OK
0000159244 [ncp.at] TRACE: > AT+UCGED?
0000159251 [ncp.at] TRACE: < +UCGED: 2
0000159251 [ncp.at] TRACE: < 6,2,310,410
0000159252 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,27,18.93,1,255,255,47
0000159253 [ncp.at] TRACE: < OK
0000174253 [ncp.at] TRACE: > AT+CEREG?
0000174257 [ncp.at] TRACE: < +CEREG: 2,0
0000174258 [ncp.at] TRACE: < OK
0000174258 [ncp.at] TRACE: > AT+UCGED?
0000174265 [ncp.at] TRACE: < +UCGED: 2
0000174265 [ncp.at] TRACE: < 6,2,310,410
0000174266 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,28,18.87,1,255,255,47
0000174267 [ncp.at] TRACE: < OK
0000189267 [ncp.at] TRACE: > AT+CIMI
0000189293 [ncp.at] TRACE: < 234104869415188
0000189294 [ncp.at] TRACE: < OK
0000189294 [ncp.at] TRACE: > AT+CEREG?
0000189298 [ncp.at] TRACE: < +CEREG: 2,0
0000189298 [ncp.at] TRACE: < OK
0000189299 [ncp.at] TRACE: > AT+UCGED?
0000189306 [ncp.at] TRACE: < +UCGED: 2
0000189306 [ncp.at] TRACE: < 6,2,310,410
0000189307 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,28,18.62,1,255,255,47
0000189308 [ncp.at] TRACE: < OK
0000204308 [ncp.at] TRACE: > AT+CEREG?
0000204312 [ncp.at] TRACE: < +CEREG: 2,0
0000204313 [ncp.at] TRACE: < OK
0000204313 [ncp.at] TRACE: > AT+UCGED?
0000204320 [ncp.at] TRACE: < +UCGED: 2
0000204320 [ncp.at] TRACE: < 6,2,310,410
0000204321 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,27,19.06,1,255,255,47
0000204322 [ncp.at] TRACE: < OK
0000219322 [ncp.at] TRACE: > AT+CEREG?
0000219326 [ncp.at] TRACE: < +CEREG: 2,0
0000219327 [ncp.at] TRACE: < OK
0000219327 [ncp.at] TRACE: > AT+UCGED?
0000219334 [ncp.at] TRACE: < +UCGED: 2
0000219334 [ncp.at] TRACE: < 6,2,310,410
0000219335 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,48,27,19.18,1,255,255,48
0000219336 [ncp.at] TRACE: < OK
0000234336 [ncp.at] TRACE: > AT+CEREG?
0000234340 [ncp.at] TRACE: < +CEREG: 2,0
0000234341 [ncp.at] TRACE: < OK
0000234341 [ncp.at] TRACE: > AT+UCGED?
0000234348 [ncp.at] TRACE: < +UCGED: 2
0000234348 [ncp.at] TRACE: < 6,2,310,410
0000234349 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,48,27,19.43,1,255,255,48
0000234350 [ncp.at] TRACE: < OK
0000249350 [ncp.at] TRACE: > AT+CIMI
0000249376 [ncp.at] TRACE: < 234104869415188
0000249377 [ncp.at] TRACE: < OK
0000249377 [ncp.at] TRACE: > AT+CEREG?
0000249381 [ncp.at] TRACE: < +CEREG: 2,0
0000249382 [ncp.at] TRACE: < OK
0000249382 [ncp.at] TRACE: > AT+UCGED?
0000249389 [ncp.at] TRACE: < +UCGED: 2
0000249389 [ncp.at] TRACE: < 6,2,310,410
0000249390 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,48,27,19.43,1,255,255,48
0000249391 [ncp.at] TRACE: < OK
0000264391 [ncp.at] TRACE: > AT+CEREG?
0000264395 [ncp.at] TRACE: < +CEREG: 2,0
0000264396 [ncp.at] TRACE: < OK
0000264396 [ncp.at] TRACE: > AT+UCGED?
0000264403 [ncp.at] TRACE: < +UCGED: 2
0000264403 [ncp.at] TRACE: < 6,2,310,410
0000264404 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,48,28,19.43,1,255,255,48
0000264405 [ncp.at] TRACE: < OK
0000279405 [ncp.at] TRACE: > AT+CEREG?
0000279409 [ncp.at] TRACE: < +CEREG: 2,0
0000279410 [ncp.at] TRACE: < OK
0000279410 [ncp.at] TRACE: > AT+UCGED?
0000279417 [ncp.at] TRACE: < +UCGED: 2
0000279417 [ncp.at] TRACE: < 6,2,310,410
0000279418 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,48,27,19.56,1,255,255,48
0000279419 [ncp.at] TRACE: < OK
0000294419 [ncp.at] TRACE: > AT+CEREG?
0000294423 [ncp.at] TRACE: < +CEREG: 2,0
0000294424 [ncp.at] TRACE: < OK
0000294424 [ncp.at] TRACE: > AT+UCGED?
0000294431 [ncp.at] TRACE: < +UCGED: 2
0000294431 [ncp.at] TRACE: < 6,2,310,410
0000294432 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,48,28,19.62,1,255,255,48
0000294433 [ncp.at] TRACE: < OK
0000309033 [ncp.client] TRACE: Sticky not registering EPS state for 300 s, PLMN reselection
0000309034 [ncp.at] TRACE: > AT+COPS=0,2
0000337244 [ncp.at] TRACE: < ERROR
0000337245 [ncp.at] TRACE: > AT+CIMI
0000337270 [ncp.at] TRACE: < 234104869415188
0000337271 [ncp.at] TRACE: < OK
0000337271 [ncp.at] TRACE: > AT+CEREG?
0000337275 [ncp.at] TRACE: < +CEREG: 2,0
0000337276 [ncp.at] TRACE: < OK
0000337276 [ncp.at] TRACE: > AT+UCGED?
0000337283 [ncp.at] TRACE: < +UCGED: 2
0000337283 [ncp.at] TRACE: < 6,2,310,410
0000337284 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,27,17.50,1,255,255,46
0000337285 [ncp.at] TRACE: < OK
0000352285 [ncp.at] TRACE: > AT+CEREG?
0000352289 [ncp.at] TRACE: < +CEREG: 2,0
0000352290 [ncp.at] TRACE: < OK
0000352291 [ncp.at] TRACE: > AT+UCGED?
0000352297 [ncp.at] TRACE: < +UCGED: 2
0000352297 [ncp.at] TRACE: < 6,2,310,410
0000352298 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,48,28,19.31,1,255,255,48
0000352299 [ncp.at] TRACE: < OK
0000367299 [ncp.client] TRACE: Sticky not registering EPS state for 30 s, PLMN reselection
0000367300 [ncp.at] TRACE: > AT+COPS=0,2
0000409464 [ncp.at] TRACE: < ERROR
0000409465 [ncp.at] TRACE: > AT+CIMI
0000409490 [ncp.at] TRACE: < 234104869415188
0000409491 [ncp.at] TRACE: < OK
0000409492 [ncp.at] TRACE: > AT+CEREG?
0000409495 [ncp.at] TRACE: < +CEREG: 2,0
0000409496 [ncp.at] TRACE: < OK
0000409496 [ncp.at] TRACE: > AT+UCGED?
0000409503 [ncp.at] TRACE: < +UCGED: 2
0000409503 [ncp.at] TRACE: < 6,2,310,410
0000409504 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,45,27,18.31,1,255,255,45
0000409505 [ncp.at] TRACE: < OK
0000424505 [ncp.at] TRACE: > AT+CEREG?
0000424509 [ncp.at] TRACE: < +CEREG: 2,0
0000424510 [ncp.at] TRACE: < OK
0000424511 [ncp.at] TRACE: > AT+UCGED?
0000424517 [ncp.at] TRACE: < +UCGED: 2
0000424518 [ncp.at] TRACE: < 6,2,310,410
0000424518 [ncp.at] TRACE: < 875,2,75,75,227e,e7f9d6a,132,00000000,ffff,ff,47,27,19.00,1,255,255,47
0000424519 [ncp.at] TRACE: < OK

marekparticle · June 1, 2023, 3:39pm

Hi - this is a BRN404x; please use the BRN404X antenna and not the 402 antenna (PARANTC41EA) Antennas | Hardware | Particle.

rickkas7 · June 1, 2023, 3:48pm

Your SIM is activated at the mobile carrier. In your log:

0000409496 [ncp.at] TRACE: > AT+UCGED?
0000409503 [ncp.at] TRACE: < +UCGED: 2
0000409503 [ncp.at] TRACE: < 6,2,310,410

6 = LTE Cat M1 (correct)
2 = Searching
310 = MCC (United States)
410 = MNC (AT&T)

This is indicating that the device is searching for a tower but can't find one. It's not clear why that is. You have the wrong antenna, but it should mostly work. It's acting more like a bad antenna connection, assuming you're in the same location where the other device worked.

DanJow · June 1, 2023, 3:50pm

I have the wrong antenna? What antenna am I supposed to have?

DanJow · June 1, 2023, 4:14pm

This is all about a clear as mud. I have enough problems, this shouldn't be one. I apparently bought $500 worth of the wrong antennas because you don't sell them as kits or document this well.

The BRN402 isn't even listed, it's just mixed in under 'Boron'. The official antenna is FXUB63.07.0150C but this isn't even listed on your wholesale or standard shop. I found it on mouser.com, and it's the same antenna that I bought.

If I look under 404x it lists a completely new antenna I've never even seen before.

When I bought 200 new borons the title on the order is 'Boron LTE CAT-M1 (NorAm) with EtherSIM, Tray [x50]' for the 404x vs ' Boron LTE CAT-M1 (NorAm), Tray [x50]' for the 402 models. So the shop item name doesn't even list 404x vs 402. How are you supposed to know what you are getting?

morduno-particle · June 1, 2023, 5:02pm

Hi, I noticed the device at issue is a BRN404X running Device OS v4.0.1. As Rick stated above, even if you're using B402/B404 antenna it should mostly work (especially if a BRN402 device next to the 404X does connect).
If this was the first time your 404X device was attempting to connect and it's stuck blinking green, it's possible that you're experiencing the following issue. Please follow the instructions there, hopefully that'll help.

DanJow · June 1, 2023, 6:42pm

So do I need to send the 100 antennae back or keep them?

marekparticle · June 2, 2023, 1:10am

Hang tight, we've recieved your request for a replacement and will handle it there.

@morduno-particle is right here, and it's definitely worth testing, but regardless we should fix the antenna issue.

system · December 1, 2023, 1:10pm

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