I recently ordered 3 Boron 404X and I was trying to claim the devices in my particle account using particle app, however every time it reaches “connecting to internet via cellular” I always get error message “Setup has encountered an error and cannot continue”, this is not just for one device but all the three. I tried to follow steps provided in the community like flashing using particle cli but no joy. I tried to go to website “part.cl/setup-boron404x” which is mentioned inside the box, but that site is no more.
I have setup previous versions of boron in my account but not the 404X.
Thanks for reaching out. I’m sorry that link isn’t working, I’ve reached out to the team responsible for it and it should be fixed soon. In the meantime, please try the USB setup tool and let me know what happens.
I did the factory reset for all three devices and tried the setup tool again. It is still showing the same result, always showing DFU flashing failed. I have changed the USB cable, tried the setup tool on both chrome and edge it is always the same.
After it shows DFU flashing failed it shows the following window.
And the device is in DFU mode(blinking yellow) and it stays like this.
I am based in Ireland is it something to do with the cellular carrier in here because I bought an Argon and it connected to cloud straight away.
I had old boron modules which I had unclaimed from my account and then connected them again without any issues only the Boron 404X is not connecting.
However, I tried the setup tool on old boron modules, the DFU flashing failed for them too. But they can be connected to cloud without any issues.
Moreover, I updated the Boron using Particle CLI and from WEB tool following are the firmware information.
All the three are flashed with firmware version 4.0.2. But when trying to connect to cloud it stops at “connection to cloud via cellular” and throws an error message.
Could you please find any alternative solution ASAP since this is an urgent requirement it has been weeks with this unresolved issue.
I will have to try an iphone with the next one I get. I was finally able to get it to sync up, took a good 12 hours for it to go from flashing green to blue so I could register it. I finally got it. Not sure what happened.