Boron 404X not able to set up using particle app

Hello,

I recently ordered 3 Boron 404X and I was trying to claim the devices in my particle account using particle app, however every time it reaches “connecting to internet via cellular” I always get error message “Setup has encountered an error and cannot continue”, this is not just for one device but all the three. I tried to follow steps provided in the community like flashing using particle cli but no joy. I tried to go to website “part.cl/setup-boron404x” which is mentioned inside the box, but that site is no more.

I have setup previous versions of boron in my account but not the 404X.

Can someone please help me with this?

Thanks in advance
Antony

Hi Antony-

Thanks for reaching out. I’m sorry that link isn’t working, I’ve reached out to the team responsible for it and it should be fixed soon. In the meantime, please try the USB setup tool and let me know what happens.

Thanks,
Colleen

Hi Colleen,

Thanks for the response.
I have tried USB setup tool in CDC mode and DFU mode as well but no response.

Thanks
Antony

Hi Antony-

Do you get any errors when using the setup tool? Can you use the Device Doctor and share the output with me?

Thanks,
Colleen

Hi Colleen,

I am getting nothing from this tool. After pressing connect it stays as it is.

image

After I put the boron in DFU mode I get the following message

Regards
Antony