Another account already owns this device. Ask the owner to release the device before continuing

Getting Started
25

I released it; you should be able to set it up as a new device now.

26

Hi @rickkas7 , I was searching on the web how to reset a particle photon because of the error message being owned by someone else and found this thread. I found a photon#1 in my office that was used previously from another employe that already left 3 years ago, and now I want to give to this phothon another use. The ID is 32001c000b47363433353735.
Could you help me with that ?

27

I released it; you should be able to set it up as if it was a new device now.

1 Like
28

Hi- Would it be possible for you to release my device (id: 0a10aced202194944a053ca8)? Thank you in advance.

29

That device was part of a product and I released it. It was not claimed to a specific account. You should be able to set it up as a new device now,