Your device id is undefined

Firmware Device OS
1

hi all

we got another strange problem: some p2's attached to usb will give "undefined" on "particle identify" on a pc running particle tools version 3.11.0. on a mac, using the same tools, they "undefined" will show their id and device os version

any idea why/how?

thanks
frank

p2 connected to pc that will not give up his identity:

g:\factory_devel\sitecontroller>particle identify

Your device id is undefined
Your system firmware version is undefined

g:\factory_devel\sitecontroller>

another p2 connected to the same pc that will work just fine:

g:\factory_devel\sitecontroller>particle identify

Your device id is 0a10aced202194944a006158
Your system firmware version is 5.3.2

g:\factory_devel\sitecontroller>
2

Can the device get into listening mode before it's identified? I don't have a Mac to test but that's the error I get when I try to identify a P2 without it being in listening mode first.

3

i think we fixed it: some problem with the bootloader. using device-restore-usb we saw that the bootloader was not happy. flashing 5.3.2 (with "reflash" all parts) did not help. it went away after we put in wifi credentials so it could connect (and resolve its issues online?) (the application code was not changed)