I have 3 brand new XENONS that get almost through the process and when I reach “Adding Xenon to the mesh network” I get an ERROR telling me the bluetooth has been dropped unexpectedly. I tired several times on all 3 and never get past this point.
So, I took another, brand new, never been used XENON out of the box. On the first attempt, I got past the ADDING step to the final step and THEN I got the ERROR that the bluetooth dropped. I tried it again and this time it connected to the cloud (breathing cyan) but before I got a chance to name it, the dreaded ERROR message once again. So, my device ended up being called no name.
Any suggestions on the 3 that do not get past the ERROR message would be appreciated.