Windows 10, Photon not showing up in device manager

I am currently installing visual studio as the node.js serialport module requires the build tools to get it installed properly. The COM port shows up now and I am able to connect to the serial monitor and have seen some json go by. However, when I try using ParticleDev and Particle->“Setup Device’s Wifi” it just shows the video asking you to put the device in listening mode and a cancel button. Waiting for core…

I have tried pushing the reset and setup, even past 10 secs.
Any idea what I am missing?

Thanks.
–dave