Verify device ownership keep fail

good morning, i got new particle photon…
can not pass the Verify device ownership steep

Any suggestion

Hello,

Let me ping someone that might be able to help, @rickkas7 are you able to assist?

Kyle

Is your device breathing cyan when trying to claim it? Have you tried the https://setup.particle.io tool?

The normal sequence on the status LED is: white, blinking green, blinking cyan (light blue), fast blinking cyan, and finally breathing cyan.

How far along the process do you get?

Breathing cyan

If you get all the way to breathing cyan, you just need to claim manually.

Method 1

If you have not done so already, please install the Particle CLI. The command line utilities are useful not only for solving this problem but will be valuable later on, as well.

https://docs.particle.io/guide/tools-and-features/cli

If you are using Windows, be sure to use the link to Windows CLI Installer that will automatically install all of the components instead of the more complicated manual install.

Put the Photon into Listening mode (blinking blue) by holding down SETUP until it blinks blue. Then issue the CLI command:

particle identify

Save the Device ID; you’ll need it next.

Reset the Photon and wait for it to breathe cyan. The next step won’t succeed until it’s breathing cyan. Then issue the command:

particle device add YOUR_DEVICE_ID

Method 2

If you don’t want to install the CLI now, you can use one of the techniques for finding your device ID:

Once you know it, you can go to https://build.particle.io. Select the Devices icon (circle with 4 lines) and use the Add Device link to add the device. The Photon must be in breathing cyan mode and then use the Device ID you obtained earlier and enter it into the box.


Blinking green

If you only go to blinking green, that means you can’t connect to Wi-Fi. The tips on this page can help you with that.


Fast blinking cyan

If you get to fast blinking cyan, are there any red or orange blinks before going back to blinking green or blinking cyan? If that’s happening you have a keys issue.

You’ll need to have the Particle Command Line Interface (CLI) installed, so if you have not installed it yet, follow the instructions here:

https://docs.particle.io/guide/tools-and-features/cli/photon/

if you are using Windows, make sure you use the Windows CLI Installer link and skip the other steps.

Put the Photon into Listening mode (blinking blue) by holding down SETUP until it blinks blue. Then issue the CLI command:

particle identify

Save the Device ID; you’ll need it later.

Then put the Photon in DFU mode by holding down both the RESET and SETUP buttons, releasing RESET and continuing to hold down SETUP until it blinks yellow and issue the commands below, in order.

particle keys server
particle keys doctor YOUR_DEVICE_ID

If you get this error under Windows:

'openssl' is not recognized as an internal or external command, operable program or batch file.

and you have used the CLI installer as described above, it may work if you do:

cd c:\OpenSSL-Win32\bin
particle keys doctor YOUR_DEVICE_ID

There are additional tips for a missing openssl error on this page, including tips for Mac OS X and Linux.

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