configure wi-fi credentials PASS
connect to wi- fi network PASS
wait for device cloud connection PASS
check for internet connectivity PASS
verify device ownership FAIL
Then get a “Setup failed” that it “failed at claiming my particle device”. Sometimes the device then blinks green, meaning “I have provided wrong wi-fi credentials”, according to the message. The only credentials I have provided was my wi-fi password and I have tried both my ascii and hexadecimal. It ssems to connect ok (step 2 above).
Other times it continues to breath blue.
I have set up a particle account, but was never asked to “claim my device” so I don’t know if I have or not.
Using latest Particle App. Photon device does not have the capability of connecting to a computer via usb. The device was built for Coop Tender.
In the past, all CoopTender devices were claimed to their account, not yours, so you’d normally set up Wi-Fi only, not claim the device. I’m not sure if that’s still the case, however.
You mentioned entering your Wi-Fi password in hex. That probably means you are using WEP, and there are WEP configuration instructions instructions that must be followed or it won’t work. If you only get to blinking green, that’s likely the problem.
Assuming you are supposed to claim the device to your account, these are the generic steps for resolving a verify device ownership problem. These may not be appropriate for CoopTender.
The normal sequence on the status LED is: white, blinking green, blinking cyan (light blue), fast blinking cyan, and finally breathing cyan.
How far along the process do you get?
If you get all the way to breathing cyan, you can just claim manually using one of these techniques:
Breathing cyan - Method 1
If you have not done so already, please install the Particle CLI. The command line utilities are useful not only for solving this problem but will be valuable later on, as well.
Once you know it, you can go to https://build.particle.io. Select the Devices icon (circle with 4 lines) and use the Add Device link to add the device. The Photon must be in breathing cyan mode and then use the Device ID you obtained earlier and enter it into the box.
If you only get to blinking green your Photon is unable to connect to Wi-Fi.
First, a few known working situations that the Photon is not compatible with:
If you are using a corporate or school network that uses WPA2 Enterprise, the Photon cannot be used at this time. If you require both a username and a password, or see a mention of 802.1(x), or RADIUS you’re using WPA2 Enterprise.
If you are using a network that takes you to a web page where you need to either sign in or agree to terms and service when you first connect, using the Photon directly will be difficult or impossible. This is the case in some hotels and public Wi-Fi networks and is often referred to as Captive Portal.
If your Wi-Fi network uses 5 GHz only, instead of the more common 2.4 GHz, the Photon cannot be used. The Wi-Fi radio is only compatible with 2.4 GHz networks.
For home users:
If your router uses WEP encryption, you should upgrade your router to something more secure. However it may be possible to connect your Photon with some difficulty by following the WEP configuration instructions.
And the less common situations there are additional tips here:
Fast blinking cyan with red or orange blinks
If you get to fast blinking cyan, with red or orange blinks before going back to blinking green or blinking cyan, you may have corrupted device keys.
You’ll need to have the Particle Command Line Interface (CLI) installed, so if you have not installed it yet, follow the instructions here: