Unable to release particle internal sim

boron
Tags: #<Tag:0x00007fe2241c6638>

#1

I am unable to release my internal sim registered on my account. I wanted to shif the ownership of boron, so I unclaimed it but I am unable to release the sim which makes it impossible to register the boron with another account. I have waited a good couple of hours but still, the problem exists, every time I try to release my sim it just says

“Bummer! There was a problem with releasing your SIM. Try again later.”


#2

Hi @rohan_vamshiG! Would you mind PMing me the ICCID of this SIM card? I’ll get this sorted (it’s likely stuck in a queue for deactivation by one of our telephony partners).


#3

Thanks for the ICCID, @rohan_vamshiG! The SIM is indeed in a queue for deactivation. If the issue doesn’t resolve by EOD, or if the issue grows critical/urgent, please PM me again and I’ll file a ticket on your behalf. :slight_smile:


closed #4