Cannot release Electron SIM card ownership

Troubleshooting
1

I have tried to release Particle SIM card ownership from the Console / Billing page (to move it to another Particle account), but I get the following red error pop-up on the bottom right corner: “Bummer! There was a problem releasing your SIM. Try again later.”.
I have tried several times and the same problem every time. If I try to import the SIM card (by using ICCID of the card) to my another Particle account, I get a similar red error pop-up with the text “Bummer! This SIM card is already owned by someone else. Try a different SIM Card.” - that does not surprise me since releasing failed before.
Any idea what I’m doing wrong??

2

Hey @kkuisma,

Can you send me the ICCID/the Particle username that claimed the SIM?

Thanks,

Jeff

1 Like
3

There was a temporary issue in our billing app that is now resolved. Your SIM should now be successfully released from your account. Please follow up with me if you are still having problems!

Thank you and sorry for the trouble!

Jeff

1 Like
4

Thanks! Works like a charm :slight_smile:

1 Like
5

Thanks for the update @jeiden!