How to move Electron from one account to another?

Troubleshooting
1

Hi All,

I’ve accidentally registered a new Electron with the wrong account. Upon realizing this, I’ve now “disowned” the device from the incorrect account - but I can’t seem to re-register the SIM. Every time I try the system responds that that ICCID has been registered by another user.

Is there any hope of self-service re-registration with the correct account?

Thanks for any tips!

Best,

pete

1 Like
2

The SIM setup has nothing to do with the Particle account you have claimed it to.

To claim it to your correct account, just go in Particle Build to the target drawer and add a new device by entering the device ID.
Or, if you have, you can use CLI too.

3

Thanks, @ScruffR - I have now claimed the device using the CLI - but I’m still unsure who is getting the bill for the cellular usage on that SIM. Any thoughts?

4

Didn’t you have to provide a payment method?
Do you still monitor the mail account you provided when setting up the SIM?

If not, you can always get in contact with support and get them to look into the data tied to your SIM.

5

Hi @ScruffR, the account I accidentally wired the SIM to already had a payment method specified - so it just piggy-backed on that. The SIM shows up on the billing tab in the other account. I can deactivate it there - but even then I can’t register it against the proper account.

How do I get in contact with support? I tried filling out the form on the support page, but that didn’t generate a response… I’d love to either get this straightened out - or get a new SIM.

Thanks for any insight.

Best,

pete

6

I’ve pinged support, you should hear from them soon.

1 Like
7

Hey there @yarrumretep ,

This is a more complicated process that requires hands-on support from one of our technical engineers until we’ve built out a better process for manually requesting the transfer of SIMs like we currently can transfer devices. Would you mind submitting a ticket at support.particle.io so we can take of this request for you?

1 Like
8

Thanks, Will. At your suggestion I’ve submitted another support request using the form on the support page.

-pete

9

Hi @will - I’ve submitted now two tickets regarding shifting the billing for this SIM and have heard nothing. Can someone please help me?

-pete