Good day:
I just inadvertently activated a new SIM card on a new Electron under the wrong account. I typed in the card number and went to the next step and then realized I was logged into the wrong account. I canceled the process but when I try to activate the unit, I get a message saying the card is active in a different account. Is there any way to get back to square one?
Thanks very much for any assistance!
Hi- Oh no, that sounds pretty frustrating. Can you DM me the card number? I’ll take a look.
Hey there! Just go ahead and release the SIM on that previous account and you should be good to go. You’ll need to go to the SIM page (/sim) on that previous account’s console, and click the vertical 3 dots next to the SIM you want to tranfser over.
Thank you so much. New user here…
How do I reach you directly as requested?
Done! Thanks so much for the quick response. I was pretty panicked…
You guys are terrific.
Marek’s reply is correct but in the future to direct message someone click on their username and select “message”. Glad it worked out!
Thanks again, activated successfully.
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