I’m teaching a class with a fleet of photon2 units and we are finding that two of them are unable to be re-allocated (likely for different reasons).
I'm going to focus on 1 of the 2 for now, but maybe learn something about the second in the process. Regarding the status: I’m not sure if the error msg attached means that the device is somehow damaged, but I don’t think so. It behaves normally, can connect to different wi-fi networks and even flash code, but I am unable to add it to my account. The person who previously claimed it to their account has unclaimed it. I gave it to one of my colleagues to troubleshoot. They tried claiming it, but then unclaimed it. The device should be free to claim but I am unable to do so in my particle console. I am including a screenshot for perusal.
I have tried [device doctor] as well as [device restore]. The latter seemed to get me closer to it being usable, but the claiming issue is holding things up.