Unable to claim my device

iamnaveen685 · September 26, 2018, 9:29am

hi i am having the redbeear duo…
i have created a account and i am trying to add the device but iam not able to add…

ScruffR · September 26, 2018, 10:08am

Some more info would help.

How are you claiming?
Have you been able to enter WiFi credentials?
Is the device breathing cyan?
Have you got CLI installed?
Have you tried claiming via the Web IDE?

iamnaveen685 · September 26, 2018, 12:05pm

device id:1c0033001047363330363431
i try to claim in particle website which says cannot claim this device
cyan is blinking continuously

rickkas7 · September 26, 2018, 12:10pm

Your device keys don’t match the device keys in the cloud so you’ll need to do this process:

github.com

redbear/Duo/blob/master/docs/devices_provisioning_guide.md

# Duo: Devices Provisioning Guide
---

This Guide is only useful for those users want to connect to the Particle Cloud.

## Preliminary Knowledge 

**Convention: All the "cloud" mentioned below is referred to the Particle Cloud**

#### About the keys

The communication between Duo and the cloud is truely secure. There are three keys stored in the DCT(Device Configuration Table): **cloud server public key**, **device private key** and **device public key**. The cloud server public key can be obtained from Particle (or a [backup](https://github.com/redbear/Duo/tree/master/firmware/dct) from RedBear) and has been programmed into DCT during manufacture. The device private key is generated when the first time power on the Duo and then is stored in the DCT. The device public key will be generated according to the device private key when it is requested by the cloud server and then is stored in the DCT. 

#### What does provisioning do?

Provision your Duo so that the next time it attempts to connect to the cloud, the cloud will feel FREE to accept the connection and then request for the Duo's device public key that generated according to the device private key in the DCT. Once the device public key is submitted to the cloud, it will not change on the cloud, unless you provisioning your Duo again.

#### Why need provisioning?

The cloud connections initiated by the Duo will be established only if the device private key in the DCT and the device public key on the cloud are in pairs. If each of them is modified or destroyed, e.g.,

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iamnaveen685 · September 26, 2018, 12:39pm

Thank you for your information…i followed your information and the device is working fine now…

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Unable to claim my device

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