Transferring ownership unsuccessful

Troubleshooting
1

Actually the core was owned by some other person we have requested him to grant the access,he did the same. But we are getting the popup as “This device is already owned by a different user. Would you like to request a transfer of ownership?” though the ownership has granted by the owner,still we are unable to access the core.Could you please help in this regard ?

2

@Raviteja Can you verify through the particle CLI whether the ownership has been given up? The owner who owns (or owned) the core should use the following

particle list

This will list the cores owned by him/her.

3

If the device still shows up in the CLI after the recommended particle list, he/she should use [particle device remove [device ID]] (http://docs.particle.io/photon/cli/#running-from-source-advanced-particle-device-remove) which will release it from the account.

4

Hi @Raviteja, could you PM me your device ID you’re trying to transfer?

5

In CLI it mentioned that " no devices found". and i also tried the particle device add by having my device id then it came as"Failed to claim device, serv
errors: [ ‘That belongs to
ansfer=true to the URL.’ ] } can any one help in this regard!!

6

@Raviteja

I assume you had logged into the device before you add the device to your account. If not, you can use the following command

particle login

After this the "particle device add " command should work

Also, have you set up the wifi credentials.

If you can provide the sequence of commands you have used and the output you are seeing, it may help as I may be suggesting what you have already attempted.

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7

I have did the same by particle login and then adding the wifi credentials while having the particle device add i got the message as Failed to claim device, serv
errors: [ ‘That belongs to
ansfer=true to the URL.’ ] } "

8

@Raviteja

I tried simulating what you have done and I was successful. Please check this. The error message you are seeing shows up only when the owner has not given up the core.

$particle login

$particle list
<the cores the “owner” owned got listed>
$particle device remove (device-id is one of the devices listed above>
Releasing Core
Okay!
$particle list
<current list of the devices the “owner” owns (except the one removed above)
$particle logout

$particle login

$particle list

$particle device add (id of the device given up above)

$particle list
should show up here.

1 Like