[SOLVED]Blinking blue

Troubleshooting
1

Hi

This is my 3d photon i'm installing but this one isnt cooperating :frowning:
It's blinking blue, i see a wifi network it created in my wireless networks named Photon-J572 but the phone app does not see it when i try to setup the photon stating : "no photon devices found".
Tried factory reset : didnt change anything.
Tried CLI setup : failed, result below :

! PROTIP: There was a network error while connecting to the cloud...
! PROTIP: We need an active internet connection to successfully complete setup.
! PROTIP: Are you currently connected to the internet? Please double-check and try again.

C:\Users\Christophe>ping google.be

Pinging google.be [2a00:1450:400c:c04::5e] with 32 bytes of data:
Reply from 2a00:1450:400c:c04::5e: time=39ms
Reply from 2a00:1450:400c:c04::5e: time=36ms
Reply from 2a00:1450:400c:c04::5e: time=36ms
Reply from 2a00:1450:400c:c04::5e: time=37ms

Ping statistics for 2a00:1450:400c:c04::5e:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 39ms, Average = 37ms

Please help me.

Thanks.

2

Well, that's not really surprising... https://docs.particle.io/guide/getting-started/modes/photon/#factory-reset

With the device in listening mode, blinking blue, and connected to the computer, could you try particle serial wifi and follow the steps?

Also, updating your system firmware in DFU mode might help. First make sure you've got the latest CLI version, and then do a particle update while in DFU mode.

3

That looks like IPv6 connectivity (at least by default), do you have equivalent IPv4 internet connectivity ?

I’m not a windows expert, so I do not know how to force IPv4 tests under windows, sorry.

4

Hi

I tried safe mode by pressing the buttons, the photon does not respond as described in the article.
Then i tried your suggestion "particle serial wifi".

Output :

C:\Users\Christophe>particle serial wifi
? Should I scan for nearby Wi-Fi networks? (Y/n) Y
? Should I scan for nearby Wi-Fi networks? Yes
? SSID: Helemaal uit den bocht
? SSID: Helemaal uit den bocht
? Security Type: WPA
? Wi-Fi Password: secret
! Something went wrong: Serial timed out

C:\Users\Christophe>

And now it's flashing (breathing) cyan slowly.
Website states : Breathing cyan: Connected to Particle Cloud
But it's not visible in my devices, how can i add it ?

5

Here you go :smile:

C:\Users\Christophe>ping google.be -4

Pinging google.be [64.15.124.217] with 32 bytes of data:
Reply from 64.15.124.217: bytes=32 time=14ms TTL=59
Reply from 64.15.124.217: bytes=32 time=13ms TTL=59
Reply from 64.15.124.217: bytes=32 time=13ms TTL=59
Reply from 64.15.124.217: bytes=32 time=14ms TTL=59

Ping statistics for 64.15.124.217:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

C:\Users\Christophe>

6

So i tried CLI setup again, gives different output, but still bricked :frowning:

Output :

> Setup is easy! Let's get started...
> It appears as though you are already logged in as chr.demey@outlook.com
? Would you like to log in with a different account? No

! PROTIP: Hold the MODE/SETUP button on your device until it blinks blue!
! PROTIP: Please make sure you are connected to the internet.

> I have detected a Photon connected via USB.
? Would you like to continue with this one? Yes
! The Photon supports secure Wi-Fi setup. We'll try that first.

! PROTIP: Wireless setup of Photons works like a wizard!
! PROTIP: We will automagically change the Wi-Fi network to which your computer is connected.
! PROTIP: You will lose your connection to the internet periodically.

> No nearby Photons detected. Try the `particle.js help` command for more information.
? Would you like to wait and monitor for Photons entering setup mode? (Y/n)

There is no wifi connected to my PC… so i dont want it to try that.
I tried the ProTip : ! PROTIP: Hold the MODE/SETUP button on your device until it blinks blue! : It’s not going blue.

Then just scans for “wild photons” indefinitly…

Please help.
Thanks.

7

OK - well that rules out IPv4 connectivity problems (but you got it to breathing cyan once, so that also rules out IPv4 connectivity problems as your root cause.

8

Alright, press the reset button, then hold mode until it goes to blinking blue. You might have to try a couple of times, but it should work.
Once it’s in listening mode, issue particle identify and with the ID that you’re then given do particle device add [ID]. That should add it to your account.

10

Hi Moors7

Didnt work, output :

C:\Users\Christophe>particle identify

Your device id is 28003d000f47343432313031

C:\Users\Christophe>particle device add 28003d000f47343432313031
Claiming device 28003d000f47343432313031
Failed to claim device, server said { ok: false, errors: [ [ 'Core isn't online', 404 ] ] }

C:\Users\Christophe>

It also created the wifi network again Photon-J...

11

Ok, we did it!

I unpowered the device, put the power back in, it flashed magenta (cloud connection ok).
Then repeated the CLI command and it successfully added my device, blink code is loaded and working!

Output :

C:\Users\Christophe>particle identify

Your device id is 28003d000f47343432313031

C:\Users\Christophe>particle device add 28003d000f47343432313031
Claiming device 28003d000f47343432313031
Failed to claim device, server said { ok: false, errors: [ [ 'Core isn't online', 404 ] ] }

(Power Off/On occurred here).

C:\Users\Christophe>particle device add 28003d000f47343432313031
Claiming device 28003d000f47343432313031
Successfully claimed device 28003d000f47343432313031

C:\Users\Christophe>

Thank you guys for your continued effort in helping me resolve this issue!

1 Like