Just received my Electron. Was psyched to see the slick first time user experience…a shame it does not work. I get an error at SIM activation that says "Temporary Activation Problem. There was an issue activating your SIM. Please try again later."
I’ve tried multiple times. Is there a workaround for this? Any idea how much “later” I should be trying?
Thanks
Could you post a screenshot?
@jonsm, i received information from the team that there’s an issue with the telephony partner so SIM activation might be impacted.
Will update when i have more information.
@jtzemp might be able to provide new updates when it’s available.
Hey, @jonsm.
I noticed in the logs that your call to activate your SIM failed. The response we got back from the API call was that they were doing a backup on a database. They didn’t schedule any maintenance with us, and I’ve pinged them about unscheduled downtime. I’d suspect if you give it a few minutes, you’ll be able to activate your SIM w/o problems. This type of an issue would only affect SIM activations/deactivations and so far, you’re the only one we’ve seen get an error.
Go ahead and try again, and if it doesn’t work, give it 10 minutes and try a second time. I’ll check back and check the logs periodically to make sure your request made it through.
Thanks!
I just tried it manually with one of my SIMs and it worked for me. Looks like you should be good to go to activate your SIM.
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Cool. Thanks for letting me know. I just retried and SIM activation completed. The rest of the workflow was really smooth. Thanks!
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