Electron SIM Activation Issue

Hardware
1

I submitted a ticket for this 5 days ago and have not heard back. I do not see many posts on SIM activation for the electron, so there may be something simple that I am not doing correctly.

I followed the instructions to activate the SIM card, but nothing happens when using the Particle app to “Subscribe & Activate” your sim. No email, nothing.

What are the troubleshooting steps to get the SIM activated?

Thanks

2

Bump.
has anyone experienced this issue before?

3

Hi @Ledbelly2142,

Hmm, sorry you haven’t heard back yet, that’s strange! Checkout the common electron troubleshooting steps here:

https://docs.particle.io/support/troubleshooting/common-issues/electron/

Thanks!
David

1 Like
4

Yup, that was it. I could not activate the SIM through the app, had to be on the web site. Once activated, it took 2 times to register the device with the cloud. Looks good now.
Thank you.

1 Like
5

I’m having the same issue, but when I click on your link it tells me “404 There isn’t a GitHub Pages site here.”.

6

Finally got through, not sure why I was having the issue.