Ran setup twice- borked SIM activation?

Tachyon
1

Hello,

As the title says I ran setup twice, why you may ask? I did a goof.
The web says activating sim, has been for awhile now.
What should I do?

Thanks for the support.

2

Hey raider007!

Welcome to the forums and don't worry! You can run setup 100 times and it should work just as well each time :slight_smile:

Some questions to help debug!

  • Which country did you select?
  • Could you run this command after booting from doing a 3rd setup and send to nick@particle.io? It will wipe your device again, but we need to capture the clean boot. this will dump the log to log.txt and you can pull the file via ADB or ssh it out etc...

journalctl -u particle-tachyon-rild --no-pager >> log.txt

  • can you run "particle-tachyon-ril-ctl esim status" and dump the output here?

  • can you run "particle-tachyon-rild sim" and dump the output here?

It can take a while to download and activate the eSIM, but its possible there is something blocking the eSIM as well, so we'd love to take a look!

I've put these onto the docs for debugging as well!

Thanks

Nick

3

Hi,

Sent the log!
Here are the outputs-

particle-tachyon-ril-ctl esim status
no output

particle-tachyon-rild sim
Sun Jun 15 10:25:56.984 EDT 2025: EID: 89044045116727494900000001180343
Sun Jun 15 10:25:57.126 EDT 2025: ICCID1: 8935711800001246364
Sun Jun 15 10:25:57.126 EDT 2025: ICCID2: 8943052003919001309
Sun Jun 15 10:25:57.129 EDT 2025: ICCID currently active: 8935711800001246364 (KDDI SIM)

4

Thanks raider007!

Good news - the eSIM is installed and active. We'll look first thing tomorrow at the SIM logs and check what is going on here.

Which country did you select or are located in?

Thanks!

Nick.

5

Awesome!
I have selected NA or United States when setting up the tachyon.

6

Did you manage to resolve this? I've just recived my Tachyon today and it doesn't want to Cellular either. I'm in the UK.

When running particle-tachyon-rild sim it says
particle-tachyon-ril already running in another process, waiting for it to finish...

7

Yeah, I faced thesame issue: this command is not working when the rild service is running (I have sent some feedback on the eSIM setup guide with that issue and others as well).

That being said this command is also unnecessary to complete the setup, so you can skip over it. It also seems that the eSIM setup guide was just completely updated and no longer has that command.

8

Are you talking about provisioning a custom ESIM? I'm still trying to get the default one working.

9

Ah, sorry, yes, I didn’t catch that.