eSIM not activating - logs show ERROR for cellular modem commands

Tachyon
1

Hi there,

I just received my Tachyon Kickstarter package today. I had a couple of fits and starts where the tachyon installation would complete but the LED was never get beyond glowing green (even though my wifi network notified me that it connected).

A few reboots later over a few hours and now it’s glowing magenta as it is connected to WfFi. I’m able to SSH into the device and look at the logs for RILD process. It doesn’t look like either eSIM activated properly.

What debugging information can I provide and what should I try to do to troubleshoot?

Running journalctl -u particle-tachyon-rild --no-pager shows things like what I’ve shared below. Would appreciate any help getting the cellular working.

Thanks,

Sujal

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [INFO] Sending profile installation result to h3a.prod.ondemandconnectivity.com

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [ERROR] ES9+.HandleNotification failed: -2005913 ES9+.HandleNotification transport returned an error

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: Error: lpa output: [ERROR] ES9+.HandleNotification failed: -2005913 ES9+.HandleNotification transport returned an error

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [ERROR] ES9+ result: ES9+.HandleNotification, transport returned an error (code -0x02005913)

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: Error: lpa output: [ERROR] ES9+ result: ES9+.HandleNotification, transport returned an error (code -0x02005913)

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [INFO] Retrying

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [INFO] Reconnected.

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [INFO] Retrying ES9+.HandleNotification

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [INFO] ES9+.HandleNotification succeeded

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [tp] Sending ISDR request

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [INFO] Profile successfully downloaded

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [tp] Sending ISDR request

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [INFO] Operation took 442 ms

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa: [tp] Sending ISDR request

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: LPA STATUS command received

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: lpa download final result: success

Jul 31 23:47:26 tachyon-44af1382 particle-tachyon-rild[3335]: LPA ENABLE command received

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: Command: AT+COPS=3,2, Response:

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: ERROR

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: Command: AT+COPS?, Response:

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: ERROR

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: Command: AT+CEREG?, Response:

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: ERROR

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: Command: AT+COPS=3,0, Response:

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: ERROR

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: Command: AT+COPS?, Response:

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: ERROR

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: Processing: LPA ENABLE

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: LPA STATUS command received

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: iccid: <Obscured - matches SIM 1 on the particle console>

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: Active SIM: 1 (INTERNAL)

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: Error: Invalid ICCID!

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: LPA STATUS command received

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: lpa enable final result: failed

Jul 31 23:47:27 tachyon-44af1382 particle-tachyon-rild[3335]: Command: AT+CSIM=10,"0070800400", Response: LPA LIST command received

2

A couple of more details. It looks like this time we have one SIM showing as installed, in prior attempts both showed not installed (I think):

Screenshot 2025-08-01 at 12.25.34 AM
Screenshot 2025-08-01 at 12.25.34 AM1840×470 25.7 KB

But I still see Cellular: Disconnected:

Screenshot 2025-08-01 at 12.25.07 AM
Screenshot 2025-08-01 at 12.25.07 AM1480×756 50.1 KB

I have captured the output of journalctl -u particle-tachyon-rild --no-pager after a clean install but it has ICCIDs etc and I can’t remember how sensitive those are, so happy to share those directly if they would help debugging.

Thanks,

Sujal

3

If you could private message your ICCID and country to @support that would be helpful. Just click on the link and select Message.

4

Thanks - I'll send a note in but, good news, it looks like it activated last night. Would appreciate someone taking a look just to make sure all is good.

Appreciate you guys and the quick responses. I also got a note from someone who noticed my initial setup failure and reached out proactively, which is really thoughtful. Thank you!

My sensors arrive today, and I’m looking forward to getting these things assembled and putting together a little POC over the weekend!

Sujal

6

I ran into a similar error and the esim didn’t activate nor showed up.

 command received
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Processing: LPA DOWNLOAD
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: LPA STATUS command received
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: rsp_url: LPA:1$SM-V4-013-A-GTM.PR.GO-ESIM.COM$0123456789, iccid:
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: LPA STATUS command received
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Active SIM: 1 (INTERNAL)
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: [iccid1, disabled]
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: [iccid2, disabled]
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: [iccid3, enabled]
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: LPA PROFILES command received
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: LPA STATUS command received
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Command: AT+CSIM=10,"1234567890", Response:
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: +CSIM: 4,"6200"
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: 
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: OK
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Command: AT+CSIM=10,"1234567890", Response:
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: +CSIM: 4,"6200"
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: 
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: OK
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Command: AT+CSIM=10,"1234567890", Response:
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: +CSIM: 4,"6200"
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: 
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: OK
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Connection established with SM-V4-013-A-GTM.PR.GO-ESIM.COM on port 443
Aug 01 13:55:55 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] TLS Handshake completed successfully
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: SM-DP+ address: SM-V4-013-A-GTM.PR.GO-ESIM.COM
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: Matching ID: 0123456789
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Downloading profile
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] SM-DP+ address: "SM-V4-013-A-GTM.PR.GO-ESIM.COM"
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Matching ID:    "0123456789"
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Initiate authentication
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [tp] Sending ISDR request
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [tp] Sending ISDR request
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] ES9+.InitiateAuthentication succeeded
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Mutual authentication
Aug 01 13:55:56 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [tp] Sending ISDR request
Aug 01 13:55:59 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Connection established with SM-V4-013-A-GTM.PR.GO-ESIM.COM on port 443
Aug 01 13:55:59 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] TLS Handshake completed successfully
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] TLS close-notify sent successfully
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: ", Response: +CSIM: 516,"516HEXADECACHARS"
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [ERROR] ES9+.AuthenticateClient failed: -2002913 ES9+.AuthenticateClient error transport returned an error
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] ES9+.AuthenticateClient failed: -2002913 ES9+.AuthenticateClient error transport returned an error
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [ERROR] ES9+ result: ES9+.AuthenticateClient error, transport returned an error (code -0x02002913)
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] ES9+ result: ES9+.AuthenticateClient error, transport returned an error (code -0x02002913)
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Retrying
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Reconnected.
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Retrying ES9+.AuthenticateClient
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] ES9+.AuthenticateClient succeeded
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [ERROR] AuthenticateClient failed: 8
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] AuthenticateClient failed: 8
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [ERROR] Subject: 8.2.5 Profile Type
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] Subject: 8.2.5 Profile Type
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [ERROR] Reason: 4.3 EID-Blacklist
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] Reason: 4.3 EID-Blacklist
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [ERROR] Profile download failed. Error code 8
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] Profile download failed. Error code 8
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [INFO] Operation took 175 ms
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa exited with error code: 8
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: LPA STATUS command received
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa download final result: failed, unknown
7 
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] AuthenticateClient failed: 8
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [ERROR] Subject: 8.2.5 Profile Type
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] Subject: 8.2.5 Profile Type
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [ERROR] Reason: 4.3 EID-Blacklist
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] Reason: 4.3 EID-Blacklist
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: lpa: [ERROR] Profile download failed. Error code 8
Aug 01 13:56:00 tachyon-xxxxxxxx particle-tachyon-rild[3543]: Error: lpa output: [ERROR] Profile download failed. Error code 8

after some research it looks like a provider or similar issue (EID-Blacklist)…

8

Hi @jgdev ,

It appears that you have obfuscated some of the numbers in the log there which is fine...

EID-Blacklist is the error.

Did you initially provide your device's EID when generating the RSP URL / Activation Code?

Have you tried to use the RSP URL with any other device already?