Problem with delivery of order

Is anyone else having problems with receiving an order? I ordered a Particle PI starter kit on 21 November and have heard nothing. There has been no shipping confirmation. After complaining, I did receive a nice e-mail with a ticket number (your ticket ID is 36216) but still no real information as to where my order is.

Hi @NeverEasy - the customer service team will get back to you soon about your order via email. Sorry for the delay!

Hi there,

I see that Mel has already responded to your ticket, but just a reminder, the Particle Pi’s ships in 2 to 4 weeks with arrival before Christmas. You can see that mentioned on the store below. I apologize for any confusion with this, but you should receive your kit soon! Let me know if you have any other questions and I’d be happy to help you out.

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