I placed an order recently, and the “confirmation” email I received for this order, number P22479, gives no link to view order status, and any attempts to find something online have failed miserably. I found one option miles deep into the FAQ page, and, seemingly par for the course with the particle.io websites, the link is broken.
First, why are support options, customer/sales support, order support, tracking, etc. etc. all so thin with this website and this company?? Everything has to be done through several rounds of community messages, emails, and a lot of wasted time. This isn’t the first time I’ve had trouble getting information, and I really hope that by the time my product design is finished and goes to production these issues will be cleaned up with this company. I cannot have manufacturing held up for such simple things as not being able to find customer support phone numbers or online order tracking info.
All that said, can someone please contact me ASAP and let me know what’s going on with my order and tell me how to track the shipment that hopefully is on its way (since I’ve not been contacted at all regarding any delays).