You have thousands (?) of users. Once they start entering bugs directly into your buglog system, you will have lost control of the process of dealing with bugs and feature requests. Allowing users to do bug reports, as you suggest, and having the forum weed out the user problems, sounds like a much better way to go. However, it appears that users can directly access and enter things in the buglog. Maybe I am misreading that guy who was having problems buffering and printing a lot of data; it seemed like he entered his issue directly into the buglog. In github.
Curious why you say there is a strong indicator of user side shortcomings. Here’s how I see it:
User has 6 Photons programmed to run his application. Application runs great. Use of web based IDE and flash works great. Two months go by because user had other things to do in life. (I know, always a surprise.) User now decides he wants to make a simple change. Photons still run user application correctly. But ‘build’ can no longer flash.
This is confirmed at two user development sites. Flash does not work. Safe mode also does not work. They used to work.
User rebuilds ‘keys’. No joy. User is asked to install different firmware. 0.4.9 instead of 0.5.2. User spends six hours performing all experiments and tests suggested by Particle. No joy.
Now you are correct with your implication that user is a novice. “What is dfu-util?” certainly ran through my head! But that’s because I never had to do that in order to get my job done. (The job being: Get my application to work.) We started using Photon because it was a clean, easy to use system. And it was/is. It’s great.
So, seriously, if you can think of something I may have done to cause cloud connect and safe mode to no longer work, I am eager to hear it. As I wrote software for 35 years, it was my first guess that it WAS my problem. (And, frankly, it still is.) But I didn’t change anything! All I did is suspend development for 2 months and when I came back, I could not flash.
I am not upset with your or your comments. I am just struggling.
BTW: What did you mean by your antenna comment: how to get to Safe Mode - which is not possible without antenna.
I hope that once the weekend is over, rickkas7 and I can continue pushing forward.
Thanks,
–jim