Photon setup issues

The driver is already installed and particle-cli is up to date.

When answering no to the first question that just finishes the dialogue after it decides there are no USB devices

Setup is easy! Let's get started...
It appears as though you are already logged in as emailaddress
? Would you like to log in with a different account? No

! PROTIP: Hold the MODE/SETUP button on your device until it blinks blue!
! PROTIP: Please make sure you are connected to the internet.

No devices detected via USB.
? Would you like to scan for nearby Photons in Wi-Fi setup mode? No
Goodbye!