I am working to set up my Photon I first tried the app but that didn’t work it gave me the error of “Set up process couldn’t claim your photon!..” I have typed the wifi credentials correctly and this same router has been used to set up other photons in the same day. I tried to use the Particle client through USB but it couldn’t find my device through USB so I tried using wifi but the client gets stuck on “obtaining device information”. Once seeing that it wasn’t going anywhere (waited about fifteen minutes) I restarted the photon by resetting the wifi networks and restarting the client this time I got the error of “Looks like your Photon has not connected to the cloud yet” I pressed check again but no avail so I choose the path of re-configuring my photons wifi settings which again sent me through a loop of “Obtaining device information”, I tried to be more patient but thought it shouldn’t take thirty minutes to do this when all my other photons took a minute. I started to try to see what I could do about updating my photon but I was never able to get my photon to show up via USB and it only shows up in my device manager as ‘Other devices’.
I am really at a loss here I have been reading through as many relevant forms as possible but this same issue is happening to three of my six photons so I would really like to get them working! Here are some snips of the issues I am having.